AstraNetmon

SLA Tracking

Define uptime, latency, and packet loss targets and automatically track compliance across your fleet

Overview

SLA Tracking lets you define service level objectives for your network fleet — uptime targets, latency caps, and packet loss limits — and automatically measures compliance over a period. Maintenance windows are excluded from SLA calculations.

ℹ️

SLA Tracking requires the Professional or Enterprise plan.

Creating an SLA Configuration

  1. Navigate to Dashboard → Reports → SLA
  2. Click New SLA Configuration
  3. Give the configuration a name
  4. Set the scope — entire fleet or a specific site
  5. Set the period — Monthly or Quarterly
  6. Define your targets (at least one required)
  7. Optionally enable email notifications on breach
  8. Save

SLA Targets

Uptime Target (%)

The minimum percentage of time each agent must be online. Common values: 99.9% (8.7 hrs downtime/year), 99.5% (43.8 hrs/year), 99% (87.6 hrs/year).

Latency Target (ms) — Optional

Maximum acceptable average latency. Agents exceeding this threshold for the period are marked non-compliant.

Packet Loss Target (%) — Optional

Maximum acceptable average packet loss percentage. 0% is ideal; anything above 1% typically impacts application performance.

Viewing Compliance

Open an SLA configuration to see a per-agent compliance report showing:

  • Overall compliance status (met / breached)
  • Actual vs. target for each metric
  • Downtime events during the period
  • Maintenance window exclusions applied

Maintenance Window Exclusions

Time during scheduled maintenance windows is automatically excluded from SLA uptime calculations. This prevents planned downtime from counting against your SLA compliance.

See Maintenance Windows for setup instructions.

Next Steps

→ Maintenance Windows

Schedule planned downtime to exclude from SLA

→ Sites

Scope SLAs to specific locations

→ Reports

Generate SLA compliance reports for stakeholders