Schedule planned downtime to suppress alerts and exclude time from SLA calculations
Maintenance windows let you schedule planned downtime so that alerts are suppressed and the period is excluded from SLA compliance calculations. You can scope a window to your entire fleet, a specific site, or individual agents.
Maintenance Windows require the Enterprise plan.
Agent offline alerts and webhook events are suppressed for agents within scope during the window.
Downtime that occurs within a maintenance window is automatically excluded from SLA uptime calculations.
The agent continues to report metrics (or not, if it's offline). The window only affects alerts and SLA calculations — data is not deleted.
The maintenance settings page shows a timeline of all windows — active, upcoming, and past. You can edit or delete any window from this view.
When a maintenance window is active, a banner is shown on the fleet dashboard indicating which agents are in maintenance mode.
For scheduled recurring maintenance (e.g., weekly patch windows), enable the recurring toggle when creating the window. Set the pattern (weekly, monthly) and the system will automatically create future instances.